Shipping Cost and Delivery Time
Standard delivery is free of charge with your order. GLAMIRA does not cover the shipping costs for returned items.
During your shopping, you will be provided with an Estimated Delivery Date. Please note that the estimated delivery date is not a guaranteed time frame for your order. It is automatically calculated based on the total time required to process your order, from the production and delivery process to your shipping address.
The estimated delivery time is based on delivery to capital cities. Please allow extra time for delivery to remote areas. GLAMIRA does not take responsibility for delayed shipments to remote areas or regions where the postal services are performed on specific schedules or addresses outside the Mainland.
For more rapid delivery, you may select one of the Express Shipping or Premium Shipping options. Please note that these options only shorten the time required for processing and producing your order compared to the free standard delivery time. They do not guarantee any specific delivery date. In the case of payment via bank transfer or if your payment doesn’t go through immediately, the estimated delivery time will be calculated from the day the payment was received. GLAMIRA does not take responsibility or refund the shipping charge based on any such delay.
Your order will be delivered by DHL. Delivery time may vary depending on your address and location. You will be notified when your package leaves our premises, and a tracking number will be sent to the email address that you provided during your purchase. All our packages are insured during transit. Please make sure that you will be available to accept your package at delivery. GLAMIRA does not take any responsibility for lost or stolen packages after delivery. If your package has been returned to the dispatcher due to unavailability, GLAMIRA reserves the right to charge the customer for the re-delivery costs.
If you have not received a tracking number, please check your spam/junk folder. If you don’t know your tracking number or if the status for delivery has not changed for several days on the carrier’s website, please get in touch with our customer support team so that they can look into the matter for you. In case of any problems, GLAMIRA will contact the carrier to resolve the issue as quickly and with as minor inconvenience to you as possible.
Please check your parcel before you accept the delivery. If your package has been damaged in transit, reject its receipt and file a claim with the carrier immediately.
Each GLAMIRA store is country-specific, and delivery to another country is impossible.
Deliveries can be made only to physical home or business addresses. Please note that the courier does not accept packages addressed to post office addresses, and these packages are not covered by shipping insurance. If the shipping address is a post office box address, GLAMIRA does not take any responsibility for delays, lost packages or address correction charges. For orders that need to be delivered to a destination other than the billing address, please make sure that your credit card or financing company has this alternate shipping address on file so that it will not cause a delay in processing your order.
The shipping and billing address information cannot be changed after placing an order for your security. If you are not available at the provided address at the scheduled delivery time, please contact our customer support services to check the possibility of holding the shipment and postponing it to a later date.
Delivery outside the Mainland
If your shipping address is outside the Mainland, please note that your order may be subject to customs. GLAMIRA does not take any responsibility for the additional charges or refund any taxes and duties that may be incurred for your parcel.